Payments and Security
Birdova ensures the security of your payments. We use Shopify Payments, renowned for its strong encryption and compliance with PCI DSS standards. Our platform also features SSL certificates for added security.
We accept major credit cards and other standard payment methods via Shopify Payments. Our choices offer convenience and security, aligning with our commitment to a safe shopping experience.
Orders and Shipping
Need to modify or cancel your order? Contact us at info@birdova.com as soon as possible. Changes can only be made before the order is fulfilled.
At checkout, you'll be presented with various shipping options. Choose according to your needs – faster delivery options are available at a cost, while economical choices offer free shipping. Note: We don’t commit to specific delivery timelines.
Once shipped, you'll receive a tracking email. Orders placed before noon EST are typically shipped the same day, barring holidays or high-demand periods.
If a package is lost, we'll investigate with the carrier. If confirmed lost, we'll replace it at no extra cost. If delivered, we'll provide proof of delivery. For unresolved cases, a police report may be required.
Products and Stock
Sign up for notifications on product pages to be informed when out-of-stock items return. Note: Items marked 'Sold Out' are discontinued.
Accounts and Gift Cards
Create an account on our website for order tracking and history. This is optional but recommended for a better shopping experience.
Create an account on our website for order tracking and history. This is optional but recommended for a better shopping experience.
Redeem your gift cards or discounts at checkout. Remember, only one discount code can be used per order.
Returns and Exchanges
Not satisfied? Return within 30 days in original condition for a refund or exchange. A small handling fee applies. Link to our return process: https://returns.birdova.com. Note: Certain items like used boxers and golf gloves are final sale.
Customer Support and Inquiries
Reach out to us at info@birdova.com for any queries. We’re here to assist you from 9 am to 4 pm EST, excluding US holidays.
Interested in collaborations or promotions? Email us at info@birdova.com. Sign up for our newsletter for updates on sales and events.
Policies and Other Information
Currently, Birdova ships only within the USA. Stay tuned for future updates.
Applicable taxes will be charged as per US and state regulations.